More than 24 hours since this guest last messaged — send an approved template instead of free-form text.
Drafts can be created, reviewed, and deleted here. Sending a campaign to guests isn't enabled yet.
Operational tickets — housekeeping, maintenance, transport, complaints. Answered questions never appear here; this is a work queue for things needing a human action.
Categories marked "always escalate" and keyword triggers below bypass the confidence threshold entirely — see the Categories and Keyword triggers sections.
What Zira classified each recent message as, and why it auto-answered or escalated. Updates live.
Library only — sending happens from Sales follow-ups and Conversations replies, which only accept an approved template here for messages outside the 24-hour window.
Read-only analytics across Automation, Sales, Requests, and Loyalty. Answered questions that never became a ticket or lead show up in the FAQ log below.
This timezone is the single source used for scheduler timing and guest-facing dates — changing it here updates them everywhere, no restart needed. Currency is the default used for new Sales leads' estimated value.